The Passenger Business Unit is responsible for the creation, maintenance and delivery of passenger services and all related amenities to the traveling public, including the transportation of parcel traffic. The Unit is headed by the Additional General Manager (PBU), who is assisted by the following Heads of Departments (Principal Officers):

• Chief Electrical Engineer / Passenger
• Chief Commercial Manager
• Deputy Chief Operating Superintendent/Coaches
• Chief Mechanical Engineer (Carriages)
• Divisional Superintendent Workshop/Moghalpura

• Vision Statement of Freight Business Unit
  A progressive freight transport organization operated by professional management and competent staff committed to provide reliable, competitive, safe economical service of recognized standards to its customers.
• Organization Set-Up
  The Freight Business Unit is managed by Additional General Manager, who is assisted by heads of the various Freight Department viz., Chief Commercial Manager, Chief Marketing Manager, (Marketing of Freight Service) Chief Traffic Manager (Dry Ports), Deputy Chief Mechanical Engineer/Wagons and Deputy Chief Operating Superintendent (Locomotives).
• Corporate Profile
  There are 200 Freight Stations on this system with 12,000 personal dedicated to provide service to the clients. The Freight Business Unit serves two major Sea Ports, Kiamari and Bin Qasim. Some of the major commodities that are handled include PTA (Chemical for Rayon Manufacturer): Petroleum Oil and Lubricant (POL), Wheat, Coal, Fertilizer, Rock Phosphate, Cement, Sugar, Oil seed Containers and Goods for Transit to Afghanistan.
• Corporate Direction
  The Freight Business Unit is a customer oriented department. Its pricing policy is client friendly. All possible efforts are made to reduce cost of transportation and increase revenue through efficiency, innovation and modernization. It proudly serves as the national flag carrier in times of peace, war and calamity.
• Pricing Policy
  Pakistan Railways moves cargo on rails at a lesser cost in fuel spent in moving the same cargo by road. The organization by reason of this advantage is able to formulate its pricing policy to the maximum advantage allowable to the customer and the organization. The pricing policy of Railways is that all the commodities be charged on differential basis according to the principle of "What each type of traffic can bear" The rate structure of Pakistan Railways is designed to fix an upper limit while taking into account the basic cost incurred in transport value of commodity, its load ability, susceptible to damage and pilferage along with various other factors. Promotional reduced rates are quoted to provide incentive to move the commodities by Rail of Road. Seasonal reduced rates are quoted to attract the commodity.
• Dry Port over the System
  The containerization of cargo and the establishment of Dry Ports were the steps that further facilitated multimodal movement of goods.
• Cargo Express
  Cargo Express Service introduced since 1974 is now running daily for transportation of general cargo from Karachi City to Badami Bagh / Lahore and Vice Versa. This cargo express has been re-structured with High Capacity and High Speed Wagons along with terminal facilities to increase the present load of 1000 tones to 1600 tones A Similar Cargo Service has been initiated between Faisalabad Multan and Karachi and vice versa. Presently, these services are being run five time a week.

• Concrete Sleeper Factories (CSF)
  Pakistan Railway own five concrete sleeper factories, located at Sukkur, Khanewal, Kohat Cantt. , Shahinabad and Kotri. The factory at Sukkur was established in 1967, first in the sub-continent, other four factories came up in 1979-80. 514 Persons are working in CSF / Organization.
• Carriage Factory. Islamabad, (CFI)
• Pakistan Locomotive Factory, Risalpur
  The locomotive manufacturing factory was established at Risalpur in 1993 at a total cost of Rs. 2284 million including a foreign exchange component of Rs. 1469 million. It is a modern factory and is equipped with state of the art plant & machinery. This factory is spread over an area of 257 acres, out of which 100 acres are covered by the factory while on the remaining 157 acres is the staff colony.
  The design production capacity of the factory is 25 diesel electric locomotives per annum on single shift basis. The production capacity can however be increased by increased by introducing double shifts. The technology for manufacturing of locomotives has been acquired from Hitachi Ltd. Japan, General Electric ( USA ) / Adtranz ( Germany ) and Dalian Locomotive & Rolling Stock Works, China. The factory has achieved the design capacity of 02 locomotives per month in the ongoing project of 69 DE Locomotives.
  Pakistan Locomotive factory has so far manufactured 97 new Diesel Electric Locomotives of 2000-3000 hp for Pakistan Railways. Besides manufacturing of new locomotives 26 overage Locomotives of 2000-2400 hp have also been rehabilitated by this factory. In addition to this, different spare parts of locomotives are also being manufactured on regular basis for use on Pakistan Railways. The locomotives manufactured in this factory are successfully operating the important main line trains and their performance and reliability's satisfactory. The factory has saved foreign exchange of Rs.1392 million on account of local manufacture.
• Locomotive Rehabilitation Project Moghalpura, Lahore
  The Diesel Electric Locomotive is the main source of power Traction Service. The expensive unit can not be replaced so frequently. Rehabilitation of Locomotive increases its useful life manifold for further service with less amount of expenditure. On this basis, PR set up a Project in 1976 in the Moghalpura Workshops Lahore, for the Rehabilitation of aging D.E. Locomotives, giving them a new lease of life of 15-20 years.
• Medical and Health Service
• Railway Constructions Pakistan Limited (Railcop)
  Railway Constructions Pakistan Limited (RAILCOP), a subsidiary of Ministry of Railways was incorporated as a Public Limited Company in 1980 under the Companies Act 1913, with an initial investment of Rs. 0.5 million. Due to progress in construction activities the turnover of the company is Rs.775.0 million during the financial Year 2007-2008.
• Pakistan Railway Advisory & Consultancy Services Limited (PRACS)
  Pakistan Railway Advisory & Consultancy Services ( PRACS ) is public Limited company, which was established in the year 1976 and registered under Company's Act 1913 ( later on converted in to Companies Ordnance 1984 ).
• Educational Facilities